FAQ
Questions people actually ask.
Do I need to know where to buy the item?
No. That is the whole point of the service. Describe what you want in your own words — or send a photo or screenshot — and finding the seller is our job.
How much do you charge?
A shopping fee quoted per request, shown as its own line alongside the product cost and delivery. It depends on how many items you need, how hard they are to source, and whether they are being brought in from abroad. Sourcing and quoting are always free — you only pay once you have seen the full breakdown and approved it.
When do I pay?
After you approve the quote, and before we buy. We do not ask for money to look for something.
What if the item is out of stock or the price has moved?
We come back to you with the options — a different seller, a close alternative, or a revised price. We never substitute an item or change a price without telling you first.
Can you buy from abroad?
Yes. Where an item is not sold in Nigeria, or the local price is far above the landed cost, we buy it overseas, ship it and clear it. That route usually takes 9–14 days and we will say so in the quote.
Do you handle bulk and wholesale orders?
Yes. Retail quantities for individuals and bulk quantities for shops, businesses and resellers. For containers and large consolidations, send us the list and we will build the quote around it.
Where do you deliver?
Nationwide across Nigeria. Lagos is fastest; elsewhere we use courier partners and quote the delivery cost on the request.
Can I send a product link instead of describing it?
Yes — a link from any site, or a screenshot from Instagram or WhatsApp. Paste it into the request form and we take it from there.
Are the prices on the Shop page final?
No. They are indicative, so you can see the kind of thing we source and roughly what it costs. We confirm live availability and the real price with you before anything is bought.
How do I check on my request?
Every request gets a reference like SFM-4Q7K2P the moment you submit it. Enter it on the Track page any time. No account, no password.
What if I change my mind?
Before you approve the quote, cancel any time at no cost. After we have bought the item, we will do what we can, but goods already purchased on your instruction cannot always be returned.
Is there an app?
The site works as one. On Android, open the browser menu and choose “Install app”; on iPhone, tap Share then “Add to Home Screen”. It then opens like any other app on your phone.